Find answers about choosing your Stella Umbrella, shipping, custom designs, and warranty support.
Choosing Your Stella
Is this product made in the United States?
Yes, Stella Umbrella is proudly made in the USA.
What sizes are available?
Stella Umbrella is available in 7.5-foot and 9-foot sizes.
Which opening mechanisms can I choose?
The 7.5-foot umbrella offers a crank lift or push-up/manual lift. The 9-foot umbrella offers a crank lift or pulley lift.
- Crank lift: Turn a handle that winds an internal cable or cord to open and close the canopy.
- Push-up/manual lift: Push the sliding hub up the pole, then secure it with a pin or locking catch.
- Pulley lift: Pull the rope through the pulley system to raise the canopy, then secure it with a pin or cleat.
Can I mix and match canopy and pole/frame colors?
Yes. Choose any of the 11 available canopy colors with any of the 3 available pole/frame colors for either size. Use the homepage configurator to explore your combination.
What makes Stella different?
Stella features a patented flightless canopy design and has been tested in a wind tunnel and real-world conditions. Stella is wind rated up to 50 mph.
Shipping & Orders
Are Stella umbrellas made to order?
Yes. Stella umbrellas are made to order. For current production and delivery estimates, contact Sales@TheStellaUmbrella.com before purchasing.
Where is free shipping available?
Free shipping applies automatically to eligible consumer umbrella orders in the contiguous United States, including Washington, DC.
Can you ship to Alaska, Hawaii, US territories, or internationally?
These destinations require a quote before purchase. Email Sales@TheStellaUmbrella.com with your delivery address and preferred umbrella configuration for an umbrella and shipping quote.
Custom Designs & Corporate Orders
Can I request a custom canopy design or business logo?
For custom canopy designs and branding inquiries, contact Sales@TheStellaUmbrella.com. Pricing varies by design and is provided by quote.
How do I place a corporate bulk order?
Corporate bulk orders require a quote, including shipping. Email Sales@TheStellaUmbrella.com with the quantity, preferred configurations, and delivery address.
Warranty & Support
What warranty comes with my umbrella?
Stella Umbrella provides a one-year warranty on the entire frame and pole and a three-year warranty on the canopy. Both warranties begin on the delivery date shown in the shipping carrier’s tracking record.
What does the warranty cover?
Coverage includes manufacturing defects, such as incorrect colors, canopy stitching issues, and frame damage caused by a manufacturing defect.
How do I request warranty service?
Email Service@TheStellaUmbrella.com with a description of the issue and photos. Stella Umbrella will coordinate with East Coast Umbrella to review the issue and arrange an approved repair or replacement. East Coast covers shipping to its facility and shipping the repaired or replacement umbrella back to you for approved warranty claims.
What should I do if my umbrella arrives damaged?
Keep the packaging and email Service@TheStellaUmbrella.com with photos of the packaging and umbrella damage. East Coast will repair or replace an umbrella damaged during delivery and cover shipping both ways.
Can I return my umbrella for a refund?
Our umbrellas are currently custom orders, and we do not offer refunds. Manufacturing defects are addressed through the warranty repair or replacement process described above.
Have another question? Email Sales@TheStellaUmbrella.com for sales questions or Service@TheStellaUmbrella.com for customer service.